Ordering & Order Tracking

You sure can! When you receive your email notification to say that your order is on its way, click on the 'View your order' button within the email which will take you to your order page on the website. There you will find your order tracking number. You will also see an option to receive order updates via text. Simply enter your mobile phone number into this field and you will start to receive notifications via email and text.

We pick, pack, and ship orders on the same day until 9 pm. However, this can be delayed if there are errors in the fulfilment process, which can include:

- Wrong information given to us by the customer

- Unsuccessful age verification

- Delivery delays like bank holidays

- Delivery restrictions to remote areas

To learn more, view all delivery and shipping information on our detailed page.

We offer -

Royal Mail Tracked 24 Next-Day Service

Royal Mail Special Delivery

DPD Local Next-Day Service

DPD Local Two-Day Service

DPD Pickup Next-Day Service

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Alternative delivery options are also available for orders shipping to remote areas with more than two lithium batteries.

Please note that not all delivery options are available in remote areas of the country.

View all shipping options on our detailed delivery information page.

Due to unique custom regulations imposed on vaping products on a country-by-country basis and restrictions on items that can be sent via air freight, we are unable to fulfil orders for customers outside of the UK.

Please read our detailed delivery information page for full details.

You can cancel an order within 20 minutes of placing it through a link in your order confirmation email or by accessing your account area, with just a few easy clicks.

Simply go to the ‘Orders’ tab in the account area and click ‘Cancel Order’ under the order you would like to cancel, but please bear in mind that this is only possible for 20 minutes after placing the order. This is because after that time, your order will have been processed.

If you successfully cancel your order in the account area, your funds will be returned to you within two to five working days. If you didn’t manage to cancel your order, you can easily return it for a full refund using our free returns service (subject to our returns policy).

Unfortunately, we cannot process order cancellations after the 20-minute time frame of placing an order because we pack and ship orders the same day to fulfil our shipping promises.

How to cancel your order in the account area:

1. Go to your account area manually to get to the ‘Orders’ tab, or simply click the link in your order confirmation email to get you there.

2. Once in the ‘Orders’ tab, if you wish to cancel an order, you have 20 minutes to do so; just click the ‘Cancel Order’ button and follow the cues.

If you don’t manage to cancel your order in the account area within 20 minutes after placing it, the ‘Cancel Order’ button will be disabled, but you can easily return your order for a full refund using our free returns service.

As soon as we dispatch your order, you'll receive an email confirming the details of your purchase and the delivery method you've chosen (this usually happens around 11 pm if you were eligible for our same-day dispatch). We'll also point you in the right direction for tracking the progress of your delivery.

Our delivery partners collect orders from our warehouse every day in the evening after our 9 pm cut-off time, after which they distribute the parcels.

You will be notified via email of your order journey.

View all shipping options in more detail on our detailed delivery information page.

Once your order is shipped, we'll email tracking details to you along with your dispatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.

Absolutely! Our online store is powered by Magento. Magento is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Magento. From annual on-site assessments validating compliance to continuous risk management, Magento works really hard to ensure their shopping cart software and ecommerce hosting is secure.

Have a look at our detailed online returns policy to find out more about returns and refunds for unwanted products.

No need to worry - if part or all of your order is damaged in transit, email help@vapeuk.co.uk with images of the products received showing the damage, along with the delivery note from your email confirmation. Our team will be on hand to resolve the issue as soon as possible.

Alternatively, you can give our team a call at +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.

Check out the rest of our contact information and warranty page for more.

If your order doesn't arrive because of a dispatch error or problem with the courier, please email help@vapeuk.co.uk, and we will respond as soon as we can; this is the most efficient way of dealing with missing orders.

Alternatively, you can give our team a call on +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.

Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (for instance, the highly changeable British weather!).

Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.

We are unable to deliver vaping products to addresses outside of the UK because of shipping restrictions from our delivery partners, and customs restrictions which vary on a country by country basis.

Please read our delivery and shipping page for more information.

To view the contents of your cart at anytime before you checkout, click on the shopping trolley icon in the upper-right corner of the site. Once you click on this icon, you can easily change the number of a particular item in your cart by updating the quantity listed - the cart will automatically update. You can also delete any item in your cart by clicking the “X” to the right of that item. Again, the cart will update automatically.

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via email that we have received your order. Please be sure to enter your email address correctly on the order form so that we can be sure to keep you updated about your order.

We accept payments via Adyen with all major credit and debit cards, including American Express, Visa and Mastercard. Our payment options comply with all required security and fraud measures. Please note that we do NOT store credit/debit card numbers.

We also offer Klarna as a payment service. Klarna is an independent payment service provider that allows you to spread the cost of your purchase over time. Read more about Klarna in Section 23 of our Terms of Service.

If you get the wrong item in your order, please email us at help@vapeuk.co.uk and include images of all the items received and the delivery note to help our team resolve the issue as quickly as possible.

Alternatively, you can give our team a call on +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.

If there are any missing items in your order, please email us at help@vapeuk.co.uk and include images of all the items received and the delivery note to help our team resolve the issue as quickly as possible.

Alternatively, you can give our team a call on +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.

How Klarna works:

When you choose Klarna at checkout, you may be offered one or more of the following options, depending on your eligibility and Klarna’s assessment:

Pay in 3 instalments: Split your purchase into three interest-free payments, automatically charged every 30 days.

Pay later in 30 days: Get your items now and pay later, interest-free.

Please note that Klarna’s payment options are subject to eligibility checks and approval. If you are declined by Klarna, we recommend choosing an alternative payment method at checkout.

Klarna is a third-party credit provider. Please use caution; excessive borrowing may put your finances at risk.

Read more about Klarna in Section 23 of our Terms of Service.