Ordering & Order Tracking
You sure can! When you receive your email notification to say that your order is on its way, click on the 'View your order' button within the email which will take you to your order page on the website. There you will find your order tracking number. You will also see an option to receive order updates via text. Simply enter your mobile phone number into this field and you will start to receive notifications via email and text.
View all delivery and shipping options on our detailed delivery information page.
View all shipping options on our detailed delivery information page.
Due to unique custom regulations imposed on vaping products on a country by country basis, and restrictions on items that can be sent via air freight, we are unable to fulfil orders for customers outside of the UK. Please read our detailed delivery information page for full details.
As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.
View all delivery and shipping options on our detailed delivery information page.
Once your order is shipped, we'll email tracking details to you along with your dispatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.
Absolutely! Our online store is powered by Magento. Magento is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Magento. From annual on-site assessments validating compliance to continuous risk management, Magento works really hard to ensure their shopping cart software and ecommerce hosting is secure.
Have a look at our detailed online returns policy to find out more about returns and refunds for unwanted products.
No need to worry - if part or all of your order is damaged in transit, email info@vapeuk.co.uk with images of the products received showing the damage, along with the delivery note. Our team will be on hand to resolve the issue as soon as possible.
Alternatively, you can give our team a call at +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.
Check out the rest of our contact information and warranty page for more.
If your order doesn't arrive because of a dispatch error or problem with the courier, please email info@vapeuk.co.uk, and we will respond as soon as we can; this is the most efficient way of dealing with missing orders.
Alternatively, you can give our team a call on +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.
Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (for instance, the highly changeable British weather!).
Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.
We are unable to deliver vaping products to addresses outside of the UK because of shipping restrictions from our delivery partners, and customs restrictions which vary on a country by country basis.
To view the contents of your cart at anytime before you checkout, click on the shopping trolley icon in the upper-right corner of the site. Once you click on this icon, you can easily change the number of a particular item in your cart by updating the quantity listed - the cart will automatically update. You can also delete any item in your cart by clicking the “X” to the right of that item. Again, the cart will update automatically.
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via email that we have received your order. Please be sure to enter your email address correctly on the order form so that we can be sure to keep you updated about your order.
We accept payments via Cybersource with all major credit and debit cards, including Visa & Mastercard. Our payment options comply with all required security and fraud measures. Please note that we do NOT store credit/debit card numbers or share customer details with any 3rd parties.
If you wish to cancel an order, you must contact us as soon as possible. The quickest way to reach us is on the phone at +44 (0) 1273 964252, where one of our team members will be on hand to help you out between the hours of 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.
Alternatively, you can get in touch through email at info@vapeuk.co.uk, which is monitored throughout the day during our operating hours.
If you get the wrong item in your order, please email us at info@vapeuk.co.uk and include images of all the items received and the delivery note to help our team resolve the issue as quickly as possible.
Alternatively, you can give our team a call on +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.
If there are any missing items in your order, please email us at info@vapeuk.co.uk and include images of all the items received and the delivery note to help our team resolve the issue as quickly as possible.
Alternatively, you can give our team a call on +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.