Shipping & Packaging
You sure can! When you receive your email notification to say that your order is on its way, click on the 'View your order' button within the email which will take you to your order page on the website. There you will find your order tracking number. You will also see an option to receive order updates via text. Simply enter your mobile phone number into this field and you will start to receive notifications via email and text.
We ship every day, 7 days a week, with specific cut-off times for same-day dispatches and next-day deliveries.
You can place your order before 7 pm for same-day dispatch and next-day delivery with Royal Mail*.
You can also place your order before 9 pm for same-day dispatch and next-day delivery with DPD*.
*For more information, please read our delivery information page.
View all shipping options on our detailed delivery information page.
As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.
We ship every day, 7 days a week, with specific cut-off times for same-day dispatches and next-day deliveries.
You can place your order before 7 pm for same-day dispatch and next-day delivery with Royal Mail*.
You can also place your order before 9 pm for same-day dispatch and next-day delivery with DPD*.
*For more information, please read our delivery information page.
Completely! All of our products are securely packaged and shipped in plain, unbranded jiffy bags and boxes.
No need to worry - if part or all of your order is damaged in transit, email info@vapeuk.co.uk with images of the products received showing the damage, along with the order invoice. Our team will be on hand to resolve the issue as soon as possible.
Alternatively, you can give our team a call at +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.
Check out the rest of our contact information and warranty page for more help.
If your order doesn't arrive because of a dispatch error or problem with the courier, please give our team a call on +44 (0) 1273 964252, who are by the phones 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.
Alternatively, email info@vapeuk.co.uk and we will respond as soon as we can. Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (for instance the highly changeable British weather!).
Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via email that we have received your order. Please be sure to enter your email address correctly on the order form so that we can be sure to keep you updated about your order.