Delivery / Shipping information

DELIVERY INFORMATION

 

 

IMPORTANT: Vape UK are a responsible retailer with a legal obligation to ensure all customers buying from us are at least 18 years of age. Your first order with us will be processed using the services of 1Account to verify your age.

These checks are performed after your order has been placed, where you will see a pop-up window at the order confirmation page. Please follow the instructions seen here. If we cannot verify your age, we will be unable to send your items until you have verified with 1Account.

We cannot be held responsible for any delays this may cause to your order being sent. More information is available on our Age Verification page.

* Choose either DPD Local or Royal Mail Special Delivery, for guaranteed next day (subject to successful age verification), if placed before order cut-offs listed below:

 

FREE UK shipping on orders over £20.

  • Same day dispatch if placed before:
    4:30pm weekdays
    11:30am Saturday for Royal Mail options
    2:00pm Saturday for DPD Local
    2:00pm Sunday for DPD Local only
  • Orders placed after 11:30am Saturday with a Royal Mail option selected will leave us Monday (excluding bank holidays).
  • For a Sunday delivery, order before 2:00pm Saturday and choose DPD Local.

Shipping options at check-out, depending on shipping destination and cart contents, are as follows:

Royal Mail

Royal Mail Tracked 48

  • Usually 2 working days but allow up to 7
  • Deliveries Monday to Saturday
  • Tracked service with safe place option
  • FREE on orders over £20
  • £2.99 for orders under £20
  • Signature required on orders over £60.00

Download the Royal Mail app here:

Download from the App StoreGet It On Google Play

DPD

DPD Local

  • Guaranteed next day
  • Deliveries made every day
  • Fully tracked service with a 1hr delivery window, collection point and safe place options
  • Signature required, or safe place option available without
  • £4.99 for orders under £20
  • £3.99 for orders between £20 and £59.99
  • £1.99 for orders over £60
  • FREE for orders over £100
  • DPD Information Video

Download the DPD app here:

Download from the App StoreGet It On Google Play

Royal Mail

Royal Mail Special Delivery Guaranteed by 1pm

  • Guaranteed next day by 1pm
  • Deliveries made Monday to Saturday (excluding bank holidays)
  • Fully tracked service
  • Signature required
  • £6.99 for orders under £20
  • £5.99 for orders between £20 and £59.99
  • £4.99 for orders between £60 and £99.99
  • £2.99 for orders over £100

Download the Royal Mail app here:

Download from the App StoreGet It On Google Play

Important

All orders are sent in discreet packaging.

Orders placed after 4:30pm weekdays and after 2:00pm at weekends (11:30am for Saturday Royal Mail shipping options), will be processed the next day (excluding Bank Holidays). We do not ship Royal Mail options on Sundays or Bank Holidays.

Orders for delivery Sunday must be placed by 2:00pm on Saturday, using DPD Local as the chosen delivery method.

Orders to Northern Ireland, parts of the Scottish Highlands and most Channel Islands will be sent by Royal Mail.

Occasionally we may upgrade orders to the DPD Local service and this will be noted in your order fulfilled notification email.

The order notes facility is to let us know of anything specific to do with your order. Notes made concerning delivery requests can't be relayed and won't be seen by the delivery drivers.

If your order hasn't arrived within the specified timeframe shown for the delivery method chosen, then please contact us within 10 days of the date we dispatched your order, so we can investigate with the relevant handler. Unfortunately we are unable to investigate or replace any missing deliveries reported to us after 10 working days.

If there is a discrepancy with your delivery, please contact us immediately, so we can help resolve any issues.

International Shipping

At present, we are unable to ship internationally.

As always, if you have any questions please do not hesitate to get in touch with us on +44 (0)1273 964 252, and we'll be happy to help.