Delivery and Shipping Information
Our Delivery Options
Download the Royal Mail app:
Royal Mail Tracked 24 - Next Day Service
- Place your order before 9 pm for same-day dispatch and next-day delivery*
- Deliveries are made every day (*excluding Sunday exclusions and bank holidays)
- Fully tracked service with a 2-hour delivery window
- Safe place option
- FREE on orders over £20
- £2.99 for orders under £20
- *Orders to remote areas listed on Royal Mails exclusions list may not arrive until a day later
- For more information, see our Royal Mail Tracked 24 Guidelines
Download the DPD Local app:
DPD Local - Next Day Service
- Place your order before 9 pm for same-day dispatch and next-day delivery*
- Deliveries are made every day (*excluding bank holidays)
- Fully tracked service with a 1-hour delivery window
- Signature required, or safe place option and collection point
- £4.99 for orders under £20 (£6.99 at weekends)
- £3.99 for orders between £20 and £59.99 (£5.99 at weekends)
- £1.99 for orders over £60 (£3.99 at weekends)
- FREE for orders over £100 (£150 at weekends)
- DPD information video
- For more information, see our DPD Local Delivery Guidelines
- Excludes Northern Ireland and all postcodes in the DPD Next-Day Delivery Exclusions list
DPD Local - Two-Day Service
- Place your order before 9 pm for same-day dispatch and two-day delivery*
- Deliveries are made Monday to Friday (*excluding bank holidays)
- Fully tracked service with a 1-hour delivery window
- Signature required, or safe place option and collection point
- From £5.99
- DPD information video
- For more information, see our DPD Local Delivery Guidelines
- This service covers Northern Ireland and certain remote locations where a next-day service is unavailable
DPD Pickup - Next Day Service
- Place your order before 9 pm for same-day dispatch and next-day delivery* to a pickup shop of your choice
- Deliveries are made every day (*excluding bank holidays)
- Tracked service with an alert when your order is ready for collection from your chosen pickup shop
- FREE on orders over £20
- £2.99 for orders under £20
- For more information, see our DPD Local Delivery Guidelines
Download the Royal Mail app:
Royal Mail Special Delivery
- Place your order before 4:30 pm on weekdays for same-day dispatch and next-day delivery*
- Place your order before 11 am on Saturday for same-day dispatch
- *Deliveries made Monday to Saturday (excluding bank holidays)
- Fully tracked service
- Signature required
- £7.99 for orders under £20
- £6.99 for orders between £20 and £59.99
- £5.99 for orders between £60 and £99.99
- £4.99 for orders over £100
- Orders placed after 11 am Saturday will leave us Monday (excluding bank holidays)
- For more information, see our Royal Mail Special Delivery Guidelines.
Royal Mail Delivery Exclusions
Unfortunately, we are unable to offer Royal Mail services to the following postcodes:
- AB
- BT
- DD
- DG
- EH
- FK1-16
- G
- GY
- HS
- IM
- IV
- JE
- KA1-26
- KA29-30
- KW
- KY
- ML
- PA1-19
- PH1-14
- TD
- TR21-25
- ZE
Royal Mail Next-Day Delivery Exclusions
The following postcode exclusions apply for Royal Mail’s Tracked 24 next-day service. Please allow an extra day for delivery.
- FK17-21
- KA27-28
- PA20-80
- PH15-50
- PO30-41
DPD Local Next-Day Delivery Exclusions
The following postcode exclusions apply for DPD Local next-day services. Please allow an extra day for delivery. Delivery to these postcodes is made Monday to Friday, excluding bank holidays.
- AB31-99
- BT
- FK17-21
- HS (Up to 4 Days)
- IM
- IV
- KA27-28
- KW1-14
- KW15-17 (Up to 4 Days)
- PA20-80
- PH15-50
- TR21-25
- ZE (Up to 4 Days)
Complete Delivery Exclusions
Unfortunately, we can no longer offer shipping to Guernsey, Jersey, or any international destination.
Important
Vape UK is a responsible retailer with a legal obligation to ensure all customers buying from us are at least 18 years of age. Your first order with us will be processed using the services of 1Account to verify your age.
These checks are performed after your order has been placed. You will see a pop-up window on the order confirmation page. Please follow the instructions there. If we cannot verify your age, we cannot send your items until you have verified with 1Account. We cannot be held responsible for any delays this may cause in sending your order. More information is available on our age verification page.
All orders are sent in discreet packaging.
We do not dispatch orders on Bank Holidays.
The order notes facility at checkout allows you to let us know about anything specific about your order. Notes made here concerning delivery requests can't be relayed and won't be seen by the delivery drivers.
If you have selected the 'Deliver to Pick-Up Shop' option with DPD through their app or email notifications, please expect and allow a minimum 24-hour delay in receiving your order.
If your order hasn't arrived within the specified timeframe shown for the chosen delivery method, please contact us within 10 days of the date we dispatched your order so that we can investigate with the relevant handler. Unfortunately, we are unable to investigate or replace any missing deliveries reported to us after 10 working days.
If there is a discrepancy with your delivery, please contact us immediately so we can help resolve any issues.
British Forces Post Office (BFPO)
Orders placed with a BFPO delivery address are estimated to arrive within 10-14 working days after leaving us. All BFPO orders are sent via Royal Mail, with the required CN22/23 documentation attached.
To avoid any delays in receiving your order or it being returned to us, it is important the correct BFPO number and accompanying BF postal code are entered, together with the required address format and information.
International Shipping
At present, we are unable to ship internationally.
As always, if you have any questions, please do not hesitate to get in touch with us, and we'll be happy to help.