Delivery / Shipping information
FREE UK shipping on orders over £20.
- Same day dispatch if placed before:
11:30am Saturday for Royal Mail options
2:00pm Saturday for DPD Local
2:00pm Sunday for DPD Local only
- Orders placed after 12:30pm Saturday with a Royal Mail option selected will leave us Monday (excluding bank holidays).
- For a Sunday delivery, order before 2:00pm Saturday and choose DPD Local.
Options available at check-out:
Royal Mail Tracked 48
- Usually 2 working days but allow up to 7
- Deliveries Monday to Saturday
- Tracked service with safe place option
- FREE on orders over £20
- £2.99 for orders under £20
- Signature required on orders over £60.00
- Guaranteed next day (Northern Ireland & Scottish Highlands is two-day)
- Deliveries made every day
- Fully tracked service with a 1hr delivery window, collection point and safe place options
- Signature required, or safe place option available without
- £4.99 for orders under £20
- £3.99 for orders between £20 and £59.99
- £1.99 for orders over £60
- FREE for orders over £100
- DPD Information Video
Royal Mail Special Delivery Guaranteed by 4pm
- Guaranteed next day by 4pm
- Deliveries made Monday to Saturday (excluding bank holidays)
- Fully tracked service
- Signature required
- £6.99 for orders under £20
- £5.99 for orders between £20 and £59.99
- £4.99 for orders between £60 and £99.99
- £2.99 for orders over £100
All orders are sent in discreet packaging.
Orders placed after 4:30pm weekdays and after 2:00pm at weekends (11:30am for Saturday Royal Mail shipping options), will be processed the next day (excluding Bank Holidays). We do not ship Royal Mail options on Sundays or Bank Holidays
Orders for delivery Sunday must be placed by 2:00pm on Saturday, using DPD Local as the chosen delivery method.
Orders to Northern Ireland, Scottish Highlands and most Channel Islands will be sent by Royal Mail.
Occasionally we may upgrade orders to the DPD Local service and this will be noted in your order fulfilled notification email.
The order notes facility is to let us know of anything specific to do with your order. Notes made concerning delivery requests can't be relayed and won't be seen by the delivery drivers.
If your order hasn't arrived within the specified timeframe shown for the delivery method chosen then please contact us within 10 days of the date we dispatched your order, so we can investigate with the relevant handler. Unfortunately we are unable to investigate or replace any missing deliveries reported to us after 10 working days.
If there is a discrepancy with your delivery, please contact us immediately so we can help resolve any issues.
At present, we are unable to ship internationally.
As always if you have any questions please do not hesitate to get in touch with us on +44 (0)1273 964 252 and we'll be happy to help.