Delivery information

Here are the various delivery services we use to get your Vape UK order straight to your door. 

We operate a SAME DAY DISPATCH service on all orders placed before 3:30pm

UK Mainland

All orders to the UK mainland are sent by either Royal Mail First Class or DPD Local. 

The various delivery options and prices available at check-out are:

Royal Mail 1st class
1 to 3 days, usually next day but not guaranteed. Deliveries made Monday to Saturday
£2.99 for orders under £20
FREE on orders over £20

DPD Local
Guaranteed next day. Deliveries made Monday to Friday. A fully tracked service with a 1hr delivery window. Signature required on delivery.
£5.99 for orders under £20
£3.99 for orders between £20 and £59.99
FREE for orders over £60

Important:

For DPD Local guaranteed next day delivery, please order before 3:30pm from Monday to Thursday, and choose the option from the list when completing check out. DPD Local do not deliver on Saturday so any orders made on Friday with this service selected will be delivered Monday.

For guaranteed delivery on Saturday, the order must be completed before 3:30pm on Friday and Royal Mail Special Delivery Guaranteed Pre 1pm Saturday chosen.

Orders placed after the 3:30pm cut off will be processed on the following Monday, (excluding bank holidays when they will be processed on Tuesday)

We do not offer delivery for Sundays or Bank Holidays.

Orders to Northern Island, Scottish Highlands and Channel Islands will be sent by Royal Mail as DPD Local do not currently cover these areas.

Occasionally we may upgrade orders to the DPD Local service and this will be noted in your order fulfilled notification email.

Europe

Overseas orders are sent by Royal Mail International. Postage costs are based on the weight of your order which will be calculated at the checkout.

The service options available are:

Royal Mail International Standard - 3 to 5 days (order values of up to £20 only)
Royal Mail International Signed For - 3 to 5 days 
Royal Mail International Tracked - 3 to 5 days 

Countries and service options available

Please note, if your country is not listed below, we do not ship there.

Croatia - Signed For and Tracked
Czech Republic - Signed For only
Denmark - Tracked only
France - Signed For and Tracked
Germany Tracked only
Iceland Tracked only
Ireland Tracked only
Malta Tracked only
Netherlands Tracked only
Norway - Signed For only
Sweden Tracked only

We highly recommend you choose a Tracked or Signed For service. Imports of vaping equipment can sometimes be difficult to receive and we can not be held responsible for any customs issues, tax or duties which your local office imposes. Please ensure your destination country allows the import of e-liquids or batteries before placing your order. If an item is seized by your local customs office this is the responsibility of the customer to resolve the issue. 

If an item is returned to us by the customs office, we will issue a refund minus any postage and custom costs or fees incurred by ourselves. We also reserve the right to charge a 10% restocking fee.

We are bound by Royal Mail's terms and conditions which are listed on their website. If an item doesn't arrive within the estimated timeframe, we have to wait for up to 25 days before a claim can be made.

As always if you have any questions please do not hesitate to get in touch with us on +44 (0)1273 964 252 and we'll be happy to help.