Here are the various delivery services we use to get your Vape UK order straight to your door.
*We offer FREE UK delivery on all orders over £20
We operate a SAME DAY DISPATCH service on all orders placed before 3:30pm Monday to Friday (excluding bank holidays). Orders placed after 3:30pm Friday are shipped out on Monday (excluding bank holidays).
All orders to the UK mainland are sent by either Royal Mail or DPD Local.
The various delivery options and prices available at check-out are:
Royal Mail Tracked 48
Usually two working days but allow up to 7 working days. Deliveries made Monday to Saturday. A fully tracked service.
£2.99 for orders under £20
FREE on orders over £20
Royal Mail Tracked 24 (Signature Required)
Usually next day but not guaranteed, please allow 3 working days. Deliveries made Monday to Saturday. A fully tracked service.
£4.99 for orders under £20
£3.99 for orders between £20 and £59.99
£1.99 for orders between £60 and £99.99
FREE on orders over £100
Guaranteed next day. Deliveries made Monday to Saturday. A fully tracked service with a 1hr delivery window and collection point options. Signature required on delivery.
£7.99 for orders under £20
£5.99 for orders between £20 and £59.99
£3.99 for orders between £60 and £99.99
£2.99 for orders over £100
Royal Mail Special Delivery Guaranteed by 1pm
Guaranteed next day by 1pm. Deliveries made Monday to Saturday. A fully tracked service. Signature required on delivery.
£12.99 for orders under £20
£9.99 for orders between £20 and £59.99
£7.99 for orders over £60
All orders are sent in discreet packaging.
Orders placed after the 3:30pm cut off will be processed the next working day, (excluding Sundays and Bank Holidays)
We do not offer delivery on Sundays or Bank Holidays.
Orders to Northern Island, Scottish Highlands and most Channel Islands will be sent by Royal Mail. We now send parcels to Jersey by DPD Local.
Occasionally we may upgrade orders to the DPD Local service and this will be noted in your order fulfilled notification email.
Notes made at the checkout concerning delivery requests can't be relayed and won't be seen by the delivery drivers. This order notes facility is just to let us know of anything specific to do with your order.
If your order hasn't arrived within the specified time frame shown for the delivery method chosen then please contact us within 10 days of the date we dispatched your order so we can investigate with the relevant handler. Unfortunately we are unable to investigate or replace any missing deliveries notified to us after 10 working days.
If there is a discrepancy with your delivery, please contact us immediately so we can help resolve any issues.
Overseas orders are sent by Royal Mail International or DPD International. Postage costs are based on the weight of your order which will be calculated at the checkout.
Depending on your location, the service options available are:
Royal Mail International Signed For, Tracked or Tracked & Signed - 3 to 15 days
DPD International Tracked & Signed - 2 to 7 days
Imports of vaping equipment can sometimes be difficult to receive and we can not be held responsible for any customs issues, tax or duties which your local office imposes.
Please ensure your destination country allows the import of e-liquids or batteries before placing your order. If an item is seized by your local customs office this is the responsibility of the customer to resolve the issue.
If an item is returned to us by the customs office, we will issue a refund minus any postage and custom costs or fees incurred by ourselves. We also reserve the right to charge a 10% restocking fee.
We are bound by Royal Mail's terms and conditions which are listed on their website. If an item doesn't arrive within the estimated timeframe, we have to wait for up to 25 days before a claim can be made.
As always if you have any questions please do not hesitate to get in touch with us on +44 (0)1273 964 252 and we'll be happy to help.