Warranty information for our vaping products

This is a comprehensive guide to the warranties that are supplied for each product group.

Batteries, chargers, wall plug adaptors and variable voltage mods

These are all supplied with a 28 day guarantee and a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

Mechanical mods

We supply a 28 days manufacturer’s guarantee with all mechanical mods. Please note that mechanical mods are for experienced users only. Vape UK accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and / or damage to your equipment. As such Vape UK can accept no responsibility for the damage or potential injury caused.

E-liquids and drip tips

Unfortunately we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless we determine that the item received is incorrect or if there are any other extenuating circumstances.

Atomisers

These are supplied with a 'dead on arrival' warranty. The customer must contact Vape UK within 24 hours of receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return. Please note that this also applies to multi-buys.

Accessories

All vaping accessories are supplied with a full 28 days manufacturer’s guarantee.

General information

Scratches and discolouration from regular use is considered normal wear and tear and is not covered by warranty.