What should I do if I don't receive my order?

If your order doesn't arrive because of a dispatch error or problem with the courier, please give our team a call on +44 (0) 1273 964252, who are by the phones 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.

Alternatively, email info@vapeuk.co.uk and we will respond as soon as we can. Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (for instance the highly changeable British weather!).