What happens if my order doesn’t arrive?

If your order doesn't arrive because of a dispatch error or problem with the courier, please email help@vapeuk.co.uk, and we will respond as soon as we can; this is the most efficient way of dealing with missing orders.

Alternatively, you can give our team a call on +44 (0) 1273 964252, who are by the phone 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays.

Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (for instance, the highly changeable British weather!).